In the Chat Blog

Hang up the phone! In the Chat's Text Messaging Platform Delivers the Freedom of Customer Service on the Go

Posted by Kristie Schmuck

Jun 10, 2014 8:00:00 AM

No calls, no apps to download, no websites to visit – just convenient customer service that’s as easy as texting your mom, best friend or colleague

Las Vegas – June 10, 2014 – In the Chat Communications Inc., known for its leading edge Enterprise social media sales and service platform, announces a new product offering that enables companies to give customers the gifts of time and convenience – text messaging customer service. Delivering a huge experience win for customers and strong cost saving potential for companies, text messaging (or SMS) is positioned to quickly and dramatically change the face of customer service across industries, including hospitality, financial services/banking and retail, as well as others.

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What do Consumers look for from Brands in Social Media?

Posted by In the Chat

May 15, 2014 3:26:00 PM

According to Kristina Knight of BizReport, "Social media is like speed dating - a lot can go right and a lot can go wrong between the brand and the shopper." Many brands struggle to determine the best way to approach shoppers with the right tone through these new channels.

For just over four years, In the Chat has been helping companies connect with consumers in digital channels and establish relationships that really matter. Our CEO, John Huehn offered his advice on why brands need to be present in social media and what consumers are really looking for.

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Topics: Social Media Sales and Service, Customer Experience

In the Chat Weighs in on Big Data, Social Media and Human Interpretation

Posted by In the Chat

May 12, 2014 1:28:00 PM

 

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Topics: In the Chat News, Social Media Sales and Service, Customer Experience

In the Chat Unveils Enterprise Social Media Sales and Servicing Platform Designed Specifically for Contact Centers

Posted by In the Chat

Apr 30, 2014 10:18:00 AM

ITC Enterprise Enables Top Brands to Drive Sales, Reduce Costs and Deliver a Stellar Social Customer Experience

WATERLOO, ON--(Marketwired - Apr 30, 2014) - In the Chat Communications Inc. (ITC) today announced the availability of ITC Enterprise, an enhanced cloud-based platform that is designed to facilitate fast and easy connections between companies and consumers, deliver ROI on social media and drastically improve the performance of socially integrated customer support programs. Built specifically for the contact center, ITC's Enterprise social media sales and servicing platform uses text analytics and natural language processing to enable agents to offer real-time, multi-channel support for consumers.

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Topics: In the Chat News

In the Chat and University of Waterloo Announce Research Partnership

Posted by Kristie Schmuck

Apr 11, 2014 11:05:00 AM

Wednesday, April 9, 2014

In the Chat Communications Inc. and the University of Waterloo announce a research partnership focused on the continued development of machine learning and natural language processing (NLP) techniques to improve brand customer service via social media globally.

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Topics: In the Chat News

3 Steps to an Effective Social Media Sales and Servicing Strategy [INFOGRAPHIC]

Posted by In the Chat

Jan 30, 2014 10:13:00 AM

How many customers contact your support teams each month? Now think about how many might not be calling because they don't have the time. These customers may have mounting frustration and may even be at risk of taking their business elsewhere. There is also a good chance they are turning to social media to share their concerns.

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Topics: Social Media Sales and Service, Customer Experience

In the Chat Announces New Chief Technology Officer

Posted by In the Chat

Oct 23, 2013 4:10:00 PM

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Topics: In the Chat News

In the Chat Helps Companies Provide An Excellent Social Media Customer Experience

Posted by In the Chat

Aug 1, 2013 3:58:00 PM

The Waterloo Chronicle has posted an article on our newest social media sales and service platform, ITC Express, with a great explanation of how companies can use our software to provide an exceptional social media customer experience - enjoy!

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Topics: In the Chat News

In the Chat Links Customers with Service Providers in Social Media

Posted by In the Chat

Jul 29, 2013 3:38:00 PM

On Saturday, the Waterloo Record published a great article about us and our newly launched social media sales and service platform, ITC Express. The article talks about the trend toward offering customer service and sales support through social media, and details how ITC Express can help drive customer loyalty and sales.

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Topics: In the Chat News

Leveraging Cloud and Big Data for Social Media Sales and Service

Posted by In the Chat

Jul 26, 2013 2:44:00 PM

After yesterday’s launch of ITC Express, we’ve had another article written about us - check out what Bank Systems & Technology has to say about how ITC Express can help offer customer service and sales support through social media.

"In the Chat Communications Inc, a company that specializes in social media solutions for sales and customer insights, launched ITC Express, a cloud-based online platform to help companies communicate with their customers via social media. The ITC Express platform, released yesterday, uses advanced text analytics and a contact center platform to help facilitate sales and support for customers in real-time through social media."

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Topics: In the Chat News